Key Secrets To Healthy and Respectful IM Chatting

Internet messaging, or IM as it is most commonly referred to nowadays, is one of the main reasons people go online. This live chat software enables you to 'chat' with your friends or people you meet online, regardless of wherever both of you maybe in the world. It is therefore a useful communication tool in the modern world

The Secrets Of Telephone Etiquette

In the evolving and competitive world of business, it is necessary that we provide our customers with proficient services. The need for proper telephone etiquette in the office has become a major necessity in order to compete effectively with other businesses in the industry.

Effective Techniques For Proper Business Telephone Etiquette

Although instant messaging and email have become a standard form of office communication, the telephone still plays a vital role in the industry. Telephone calls should follow certain rules of etiquette to help make the experience a productive and pleasant one for the people involved.

Four Rules For BusinessTelephone Etiquette

Answering calls may seem like a less important matter to pay attention to. In reality – however – many companies have flourished because of their effective communication techniques. Today, one of the most important means of communication is the telephone. It is suggested that every worker in a company be taught

How Social Etiquette Can Enhance Romance

Some of the most embarrassing date moments spring from the fact that people tend to make their own social rules and forget that there are protocols to be followed. If you are going out with someone, make sure that you understand the rules perfectly. Get the needed information and prepare everything to have a fun and

Proper Manners At The Restaurant

People need to visit the restaurant once in awhile. However, you need to master a number of etiquette and social manners to fully enjoy the experience and avoid getting embarrassed in front of other guests and the host. You will quickly pick up the rules as you practice these time and again. Here are some more tips on how

First Time Meeting Etiquette Procedures

If you're meeting a person for the first time, it is vital that you show some manners as a form of respect and politeness. This applies whether you are the one visiting a new place or you have new guest to attend to. The objective should be to make the other person as comfortable as possible. You can get ahead by following a

Internet Etiquette Tips

The internet has become common ground for millions of people all over the world to communicate. It is equally important to know that there have been rules and etiquette established to ensure that the online world continues to be safe and fun for everyone to hang around in. Internet etiquette or "netiquette" is very easy to

Key Tips on How to Behave on a Date

Some people have had their most embarrassing moments during a date, simply because they weren't following instructions. If you are going out with someone, make sure that you understand the rules perfectly. Get the needed information and prepare everything to have a fun and memorable night. Here are some tried and

Business Phone Etiquette Can Affect Your Bottom Line

 Things to Know:

Before and During the Call

It is important for someone to constantly practice their tone before making an actual phone call to ensure that they can achieve the right pitch, volume and tone of voice when speaking over the phone. This will help the listener over at the other end to interpret what is actually being said beyond the verbal cues.

When you make your phone call for business matters, always begin by identifying yourself, your position, and what company you belong to. Then, indicate the name of the specific person you wish to talk to. But take note that you have to be polite when requesting to speak to that person because you'll never know when they might be busy attending to something equally important.

On the other hand, if you are the one answering a phone call, make sure to assume a professional but pleasant tone. As when you are the one calling, identify yourself and your business organization. This straightforward approach of phone communication is preferred in the business setting wherein almost everyone works at a rapid pace.

Answering or Responding to Phone Calls

Another important etiquette feature in a business phone system is the hold feature. This particular feature produces dual results such that it will enable you to attend to urgent cases and still be able to maintain your communication with the person on the other line. However, there is a specific way to do this right to avoid offending the other person on the phone and to avoid wasting their precious time.

If you are about to put someone on hold, make sure to ask them first if they would allow to be kept on hold for a short while. Wait for their answer before you leave and attend to an urgent task, leaving them with no idea where you just went.

If they are indefinite about being kept on hold, calmly and clearly explain to them the necessity of attending to another matter while you are talking on the phone. Make them feel that this does not render them unimportant, but that there is a sense of urgency about this other matter. If you are going to cause inconvenience to the person you are speaking to, make sure that you explain it to them fully. However, make sure to not keep them waiting beyond 30 seconds and be quick when addressing the urgent matter that you promised to respond to while you keep the other person on the line waiting.

Leaving Voice Mail or Messages

The voice mail option is available for most business phone systems, which enables one to leave a message to someone informing them of what you are up to such that you are not available to answer the call. Hence, it informs the caller instead of trying to guess why the call is not being responded by the person on the other hand. This is especially useful in a business setting wherein people you are communicating with lead a hectic schedule such that they cannot waste even a few minutes trying to connect to you via phone call.

When you leave a voice mail message though, keep it brief and straight to the point. Make sure you speak the words clearly for the person on the other line to understand the message clearly. If you have a playback feature when recording your voice mail, you can play it again to see for yourself whether it is clear enough. Any business professional will appreciate getting a return message to let them know you cannot respond within the time needed.

Common Sense Bathroom Etiquette

If you're sharing a bathroom with colleagues or housemates, it is important that you also practice good hygiene and proper etiquette. Cleanliness is very important so that you keep the environment conducive for living or working. The general rule is that you need to leave the bathroom the same way it was when you

Four Secrets of Proper Instant Messenger Etiquette

Instant messaging has risen in popularity with the boom of the internet industry. It is indeed a reliable and cost-efficient way to communicate with friends as compared to making phone calls or send text messages.

The exponential growth of the internet messaging system has sadly led several users to abuse its use. The

The Proper Voice Tone For A Phone Call

Voice tone is a nonverbal factor that is involved during phone conversations or communication that can change or slightly alter the meaning of your verbal messages. Hence, you need to pay more attention to it along with what you are verbally saying to avoid being misinterpreted. In a business setting, the tone of your voice can come down to be the most crucial element that makes the entire process effective – or not.

Crucial Elements To An Effective Phone Conversation

When you are speaking to someone over the phone, they are forming their own conclusion about a person on the other line, even when they have not even met before. According to research made by communication experts, only 7 percent of the spoken communication are comprehended. Meanwhile, another 38 percent of the entire communication process weigh on the tone of voice or the manner in which the spoken words are delivered. And finally, the remaining 55 percent is alloted to the body language and expression made on the person's face.

Since the latter does not apply during a phone conversation, the second element – tone of voice – is more important here than the actual words being spoken. So, the caller has to rely on that factor to reinforce the spoken communication. The next time you talk to someone over the phone, pay closer attention to how you relay the verbal messages to ensure that you are getting your point across.

Factors Affecting Tone of Voice

To better understand how you can achieve the proper tone of voice during a phone conversation, there are some factors that you need to consider. This is highly important for a business organization as part of your business communication ethics as it can also produce an impact on your reputation when dealing with customers.

Here are some factors you need to pay close attention to:

*The pitch of the phone callers voice impact the tone largely. For example, a monotonous voice can elicit lack of interest in a conversation or unwillingness to pay attention to what is being said.

*The volume of one's voice over the phone can send out various messages, whether it be of confidence, commitment to customers (for business organizations), and willingness to cooperate with the person on the other line.

*The way one person emphasizes certain words during a phone conversation help to highlight specific areas of the conversation and makes one realize the importance of this communication process.

*The way a person speaks over the phone can indicate a lot about their enthusiasm with the person on the other line, which can often be a result of the factors listed above.

Importance of Using Proper Tone

As repeatedly pointed out above, using the proper tone of voice is a serious issue when tackling proper etiquette during phone communication. If you are making phone calls for business reasons, then the least you'd want is to elicit a sense of indifference, annoyance, impatience, and lack of interest. Even the slightest inflection of your voice and injective you use can convey different meanings to the person on the other end of the phone.

The absence of physical contact during this form of communication will lead the person to rely on tone of voice, in addition to actual spoken words, to determine what is really being communicated here. And for customers speaking to a business organization's representative, it could imply the organization's willingness to address the needs of the consumer.

Etiquette in a Foreign Country

Although there is some room for forgiveness if a foreign visitor makes a number of social mistakes in your country, you can always do better by doing research and knowing more about a particular culture or practice. Etiquette will vary, depending on the country you are visiting. It is important that you know a few guidelines to

Rules Of Etiquette When Dining Out

When invited for dinner or hosting a dinner party, make sure that you know the different foods to expect so that you can handle these well without embarrassing yourself. You should make the necessary preparations as well as spread information so that all attendees will know what to expect and avoid any trouble and

How To Act In The Workplace

Especially if you're still new to the job, you have to learn how to mingle with your co-workers appropriately to project a feeling of comfort and camaraderie. The way you handle yourself at work will greatly affect your performance, as well as how others will respond to you. You can make lasting relationships in the office if you

Etiquette at the Theatre

Watching the opera, the movies or a gala can be very fun and exciting. However, you need to remember a few social rules and guidelines to avoid embarrassing yourself in the process. The way you behave inside the theatre upon the moment of your arrival will distinguish you as either a respectable guest or someone who

Traveler Etiquette

Traveling can be a very fun and exciting experience. However, you need to learn more about the place you are visiting to avoid being rude to the locals. Researching in advance and practicing a few actions and lines will help you show more respect, thereby making your trip more pleasurable. Here are some guidelines that will

How To Be A Real Gentleman

Real gentlemen are defined by their behavior and the ability to stay composed and proper even in the direst situations. Gentlemen always put ladies first above everything else. You can start being more mature by learning the ways of a true confident human being. You will realize that there are several other benefits that

10 Ways To The Best Telephone Etiquette

The act of using the telephone and speaking someone through the phone line is so common, such that most people fail to practice proper manner when doing this familiar act. Here are ten practical tips you need to consider for a more effective and ethical telephone communication:

Etiquette in a Business Meeting

Etiquette generally means using your common sense well, together with a little practice. All people can identify the things to do and not to do especially if they are attending a business meeting. Your behavior can make or